Cancellation, Refund and Return Policy

We cover 3 Days Replacement Guarantee (execpt intack box or packet) for physical products sold on dhakaplaza.

Replacement request must be raised within 24 hours after getting the delivery.
Refund is only applicable to the canceled order items due to product unavailability.

REQUIREMENT FOR A VALID RETURN:

Proof of purchase (order number, invoice, etc)
Reason for return has to be valid and return acceptance conditions met (check out below)

VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):

Delivery of wrong product
Delivery of defective product
Delivery of the products with missing parts
Incorrect content on the website

CONDITIONS AND REASONS TO RETURN A RFL PRODUCT(s):

Product(s) cannot be returned once received by the customer.
Customers are requested to check the product before receiving the product(s).
CANCELLATION & REFUND DUE TO PRODUCT UNAVAILABILITY:

Delivery of ordered items is subject to availability of products at our seller’s depots / warehouses / stores. The dhakaplaza authority may cancel any order within 4 to 25 working days if the stock of the delivered item (s) is temporarily unavailable.
If the customer agrres to wait for the availability of the stock of the prodcut(s), the order may remain in open/processing/hold status for a maximum of 30 days.

In the case of Section (a), if the customer has already paid in advance against the order, the customer will get a full refund if no cash is refunded within 1-15 working days. The amount of cashback received will be adjusted to the amount of the return.

If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.

If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.

After confirming any Order, if the order is canclled by the customer and an online payment is alaredy made by the customer agains that order, dhakaplaza will charge an Online Gateway Transaction fee while disbursing the refund amount.

Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.

RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:

Damages due to misuse of the product

Incidental damage due to malfunctioning of product

Any consumable item which has been used or installed

Innerwear, lingerie, socks and clothing freebies

Products with tampered or missing serial / UPC numbers

Any damage/defect which is not covered under the manufacturer’s warranty

Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

N.B: Replacement of the product is subject to availability of the same on dhakaplaza.